Hospital Leaders

Emergency Medicine and Hospital Medicine Are Our Mission

Mission Care Teams is fundamentally changing the way that care is provided by shifting from individual clinicians to teams of dedicated providers working in sync.

Our experience and expertise are narrow but very deep. Our primary service is to create, support and maintain a great emergency medicine practice and/or hospital medicine service at your hospital. We drive this through great site medical director selection, coaching and support. We will augment this with training and mentorship for the clinicians.

In addition, we support your hospital and staff by partnering on or leading:

  • Quality Improvement programs
  • Peer review
  • LEAN process improvement
  • Project Management
  • Data analytics and reporting (both regular reporting and ad hoc)
  • EMS outreach
  • Community outreach
  • Medical Staff outreach
  • Committee involvement

Contact us to learn more.

A Model That’s Flexible and Cost-Effective

In most emergency departments and hospital medicine services, the delivery of care is fragmented. The current system doesn’t work, and it hasn’t in years. Clinicians spend more than 50% of their time at work attending to administrative or menial tasks. We’re changing that.

Our fluid model partners physicians with advanced practice clinicians (APCs) and supports them with well-trained scribes. Up to three acute care teams will be coordinated by a physician at one time. The teams may also be augmented by technicians, nurses, patient navigators, and other providers depending on the unique needs of the hospital—and its patients. In addition, schedules are built to allow for maximum flexibility to address surges in census and arrivals in real time.

At each site, physician staffing is provided by a smaller, more dedicated group of physicians.  This leads to more consistent, standardized care. Marrying this with the team approach (more members in the department) improves patient experience, time-based metrics, and adherence to guidelines.

As in most other organizations, there are many teams in a hospital. The ED and HM services are no exception. MCT is built around squads of clinicians and support personnel working together on these services. But these squads are just a component of the larger team. Nurses, techs, secretaries, transporters, environmental services, and many more people make up the broader unit.

MCT trains and leads its members to be inclusive and to integrate all stakeholders into the team and to integrate themselves into existing team structures in the department and broader hospital. This leads to greater work efficiency, smoother communication, less risk, and more satisfied staff. And this leads to better quality, patient satisfaction, and staff retention.

We’re making medicine more efficient and more satisfying.

Contact us to learn how.

Teams Built for Operational Excellence

The way that emergency medicine and hospital medicine are currently provided doesn’t work, so we’re wringing out the inefficiency.

Our flexible model partners physicians with advanced practice clinicians (APCs) and supports them with well-trained scribes, enabling us to respond to the unique needs of the hospital—and each patient. The result is a higher quality medical practice with regional roots that can be nimble and responsive in a way that larger groups simply can’t.

Our advanced analytics and reporting capabilities provide a snapshot on our progress in meeting the hallmarks of operational excellence: PQRST.

  • Patient Experience
  • Quality Improvement
  • Risk Management
  • Patient Safety
  • Throughput Improvement

Additionally, our management team can help your hospital make the migration from a fee-for-service (FFS) environment to a value-based purchasing (VBP) model and survive while we continue to live “in the gap.”

The benefits of this model include:

  • Improved communication
  • Efficient, cost-effective care
  • More consistent, standardized care
  • Improved patient experience
  • Improved time-based metrics
  • Fewer medical errors

We’ve built a model that optimizes performance while improving care and clinician satisfaction.

Contact us to learn more.

It Takes Teamwork to Improve the Patient Experience

Improving the patient experience continues to be the goal of hospital administrators and clinical leaders alike.

Whether measured by Press Ganey, HRC, HealthStream, HCAHPS, EDCAHPS, or EDPECS, patient experience scores provide insight into how well we’re doing. Emergency Departments can account for more than 50% of hospital admissions. As one of the chief gateways to the hospital, a poor experience in the ED can set a negative tone for the rest of a patient’s stay. And low inpatient scores lead to decreased volume and reimbursement. 

Mission Care Teams is improving patients’ experiences in the emergency department and on the hospital medicine service by:

  • Treating each patient like a customer—and applying customer service principles
  • Using care teams to ensure patients are seen sooner and more frequently than with traditional models
  • Delivering consistent, responsive, and compassionate care
  • Hiring and retaining only engaged, elite clinicians
  • Optimizing processes to improve performance and decrease wait times
  • Tapping into the skills of advanced practice clinicians like physician assistants and nurse practitioners to improve throughput
  • Employing friendly medical scribes to improve communication and coordination and reduce redundancy

Patients deserve care teams. YOU deserve a great ED or HM service.

Contact us to learn more.

Growing Volume to Grow Revenue

We are in an evolving industry. Despite nearly a decade of preparing for value-based reimbursement, population health and accountable care, we are still largely in a fee-for-service world. And in that world, volume matters.

Patients used to present to the closest Emergency Department or the hospital where their primary would admit them.  Now they’ve become savvier about where they spend their healthcare dollars. And, traditional referral sources, like physicians and EMS, have become savvier, too.

Mission Care Teams (MCT) works with its clients to grow volume and market the emergency department and hospital medicine service. Tactics include:

  • Medical staff outreach: Fostering and nurturing productive relationships with fellow clinicians
  • EMS outreach: Building relationships to ensure your hospital is the first choice for transport
  • Employer outreach: Opening the lines of communication with local employers
  • Community engagement: Asking for and responding to feedback; respecting all cultures; working with hospital marketing staff to promote the ED or HM service in the media and through events

As we move closer to accountable care and bundled payments, communication and coordination with the patient’s care team will be important to avoid unnecessary expense and uncoordinated efforts.  And, if the hospital is the risk-bearing agent, it will need to minimize leakage of patients to maximize quality, cost, and satisfaction.

MCT is sensitive to these changes and can work with your ACO, BPCI program and other stakeholders to make sure the ED and the HM service are resources to achieve great results and not an added burden on the system.

In either environment, hospitals need an ED and HM service that provide great care, add value to the system and give patients a great experience. Patients want—and deserve—an emergency department and an HM service that is safe, efficient, responsive, and welcoming. We agree.

Contact us to learn more.

Contact us to learn more.

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